How Gundersen Health System Streamlined Their Onboarding Process, Saved Time, and Reduced Staffing Costs with Staffency LLC

Executive Summary

Gundersen Health System faced a common challenge in the healthcare industry; they were struggling to fill open nursing and coding positions. Unfortunately, working with multiple recruiting agencies came with many challenges.

  1. Inconsistent communication
  2. Incompatible staff
  3. Over-charging
This case study will address the challenges Gundersen Health System experiences and how Staffency provided solutions to create efficiencies and reduce costs.

The Challenge: Creating a reliable pipeline of quality travel nurses and coders.

Gundersen was experiencing significant growth. It created a need to work with multiple staffing agencies to help fill the various staffing gaps. Unfortunately, many of the agencies lacked communication creating confusion and staffing shortages. Gundersen experienced staff showing up unexpectedly or worse, not at all.

They needed a steady and reliable recruiting model that attracted the industry's best nurses and coders without the hassle of managing multiple agencies.

The Solution: Streamline the onboarding process, saving time and money.


Staffency managed communication with all of the agencies creating more time for Gundersen's HR team to focus on hiring full time staff. Melissa H., Recruiter-Recruitment Services, stated, "Before Staffency, I would reach out to many agencies with the same communication. Then I would have to follow back up with all of them again to let them know if we filled the position. Lots of my time was spent on communicating. With Staffency, I have one person to communicate all our needs to!" Since resources were freed up, Gundersen was able to expand services to focus on hiring permanent staff and in-house recruiting.


Staffency managed drug screenings, immunizations, background checks, primary source verifications, and other bureaucratic processes that can make onboarding a bottleneck in HR. "Prior to partnering with Staffency, keeping track of all the compliance documentation was a challenge. Having to constantly ask several agencies for the compliance documentation was always a struggle. Staffency took care of gathering the pieces we needed from a customized list that I provided to them and then emailed directly to me in one email instead of getting several documents has been so nice", Melissa H.

Competitive Pricing

In addition to saving time in the recruitment process with Staffecny, Gundersen benefited from reduced costs with contingency staff.

Partnering with a full-service healthcare consulting firm, like Staffency, consolidates recruiting processes with customized staffing solutions for a 99% fill rate and reporting features to keep you ahead of any future needs.

Benefits of Staffency

Saved time

With Staffency, Gundersen received a dedicated Coding Manager and a team of top contingent coders to tackle specific specialties and date ranges.

The time given back to HR has provided the ability to focus their efforts on Recruiting their permanent in-house staff.

Saved money

With this customized staff augmentation model, Gundersen was able to reduce per hour coding rates from $75 to $65 and save staff time on training.

Freed up staff resources

  • Onboarding and training of new contractors required too much bandwidth from facility staff. Total MSP provided a dedicated coding manager.
  • Total MSP provided experienced contingent nurses and coders.
  • Total MSP provided ongoing training and support for each coder.
  • Total MSP provided an ongoing auditing to analyze accuracy and monitor productivity.

Gundersen Health System is where caring meets excellence through a comprehensive health network of wholly owned services and regional partners. It's where nationally recognized quality meets dedicated, compassionate professionals, caring for patients in all stages of life.

And we bring that care as close to you as possible, with regional partners and clinics, eye clinics, nursing homes and more. Many of our highly trained specialists provide outreach services throughout the Tri-state Region, in person and via telemedicine. Specialists are also able to quickly consult with their colleagues, system-wide, share medical records and tests, and together provide a level of care that repeatedly distinguishes us as among the top five percent of healthcare organizations in the country.

Quality emergency care begins near home too, with regional emergency departments and air and ground ambulances integrated with heart and stroke protocols to expedite treatment and improve outcomes.

Caring meets excellence again and again-wherever you live-if you're receiving that care through the Gundersen Health System.

Gundersen is:

  • A physician-led, not-for profit healthcare system
  • Located throughout western Wisconsin, northeastern Iowa and southeastern Minnesota caring for patients in 19 counties
  • A regional referral center with regional hospitals
  • A teaching hospital with 325 beds and a Level II Trauma and Emergency Center
  • Repeatedly named among the top 50 hospitals in the nation, placing us in the top one percent
  • The designated Western Academic Campus for the University of Wisconsin School of Medicine & Public Health
  • Environmentally responsible, the first health system to achieve energy independence in October 2014